Lift Ticket & RFID – Frequently Asked Questions
General Lift Ticket Information
Where can I buy lift tickets?
Buy online at calabogie.com or at the Adventure Centre.
To buy and pick up a ticket at Calabogie Peaks, follow these steps:
- Purchase Online: Tickets may be purchased online through the Calabogie Peaks Web Shop
- Create an Account: First-time purchasers need to set up an account. You’ll need to provide your name, date of birth, address, and phone number.
- Add Family or Friends: You can add family members or friends to your account. Each guest must be assigned to a purchase.
- Register Here: Click here to register.
How to Pick Up Your Ticket(s)
- Self-Serve Ticket Kiosks: After purchasing online, you can pick up your Ticket(s) at automated self-serve ticket kiosks located at Base Mountain Lodge to the left of the main entrance. They are in a wooden building with sliding doors.
- What You’ll Need: Bring your confirmation QR code (sent by email) to scan at the kiosk, which will print your RFID card (your day Pass).
You can also purchase your ticket at the Adventure Center. An additional $5 fee applies.
Tip: Always carry your RFID card on the left side of your body, in a secure pocket, and do not punch holes in the card.
What types of lift tickets are available?
We offer full-day, 4-hour, and “Last Run” (after 2 PM) tickets. A lower-priced ticket is also available for the Carpet Lift in the beginner area.
Do children pay for lift tickets?
Yes, at reduced rates.
When can Children begin to use the Chairlift?
Children must be at least 42″ or 107 cm in height to ride the chair and must be accompanied by an adult.
Can I get a refund on my ticket?
Tickets are non-refundable except if the resort closes due to weather or operational issues.
Are tickets transferable?
No. Every ticket is issued on an RFID card for one guest only and cannot be shared or transferred.
What if I lose my ticket?
If your RFID card was registered, we can deactivate it and issue a replacement for a small fee. Visit the Adventure Centre for help.
Axess RFID Lift Ticket Information
What is an RFID ticket?
We use the Axess AG Smart Card system. It’s contactless, so gates read your card automatically for hands-free access.
How do I get my Axess RFID card?
After your online purchase, scan your QR code at a Pick-Up Box or see the ticket window to receive your reusable RFID card.
What is a WTP number?
It’s the 14-digit Web Ticket Purchase number printed on the back of your card. You’ll use it to reload online.
How do I reload my card?
Reload online at calabogie.com
or visit the Adventure Centre for assistance.
How should I carry the RFID card?
Keep it by itself in your left jacket pocket. Don’t store it with phones, wallets, or metal objects that may block the signal.
Does my RFID card expire?
No. The card can be reused every season. Only the lift ticket products loaded onto the card have specific validity dates.
What’s the replacement fee for a lost or damaged card?
A small replacement fee applies. Please visit the Adventure Centre.
Ticketing Programs & Discounts
What are Quad Packs?
Quad Packs include four “any day” lift tickets loaded onto one RFID card. Only one ticket can be used per day. They cannot be split across multiple cards or shared.
Do you offer group or school rates?
Yes. Groups of 20+ and school trips receive preferred pricing. Packages can include lift tickets, rentals, and lessons. One free chaperone per ten students.
Do you offer military or government discounts?
Yes. Active or retired military and government employees receive 15% off lift tickets when purchasing in person with valid ID.
Do you offer adaptive programs?
Yes. Adaptive skiing is available through the Calabogie–NCD Adaptive Snow-Sports program. Please contact the program directly for details.
Do you offer chairlift rides outside ski season?
Yes. Scenic chairlift rides are offered during the Fall Colours event.
Refunds, Weather & Changes
What if lifts close due to weather or maintenance?
If lifts are closed for a full day because of weather or mechanical issues, a credit or replacement ticket may be offered. If closed for less than a day, management will determine what accommodation is appropriate, if any.
What if I’m injured or cannot ski?
Day tickets are non-refundable.
Can I change my ticket date?
Yes, before your original date, for a small fee and subject to any price differences.
Other Common Questions
What happens if the RFID system is temporarily offline?
Don’t worry—lift attendants can manually verify valid tickets and keep lines moving.
Do I need to carry ID on the mountain?
We recommend it, especially if you’re using a discount or picking up tickets in person.
Can I upgrade a day ticket to a season pass?
Yes. You can apply the value of one day ticket toward a season pass upgrade during your visit.
Can I recycle or reuse my RFID card?
Yes! Reusing your card each season reduces waste. You can also return cards to the resort for recycling.
Guest Services & Support
Guest Services is located in the Adventure Centre.
Typical hours: 8:00 AM–4:30 PM (weekdays) and 8:00 AM–5:00 PM (weekends & holidays).
For assistance:
Email [email protected] or call 613-752-2720 x1710.
Multipack – Frequently Asked Questions
Do I have to pick dates or use my tickets on consecutive days?
No. You can use your tickets on any day throughout the season—back-to-back or spaced out. No need to choose dates when you buy.
Can I share my Multi-Pack with friends or family?
Yes. Your Multi-Pack can be shared with friends or family, but only one ticket can be used per day. For example, you can ski on Saturday and a friend can use the pack on Sunday, but you can’t both use it on the same day.
Can I use more than one ticket on the same day?
No. Only one ticket from a Multi-Pack can be redeemed per day, whether by you or by someone you’ve shared it with. If you’re coming with a group, each person needs their own Multi-Pack or lift ticket.
How do I get my tickets?
Your Multi-Pack is loaded onto a Calabogie RFID card. You can reload it onto a card you already have and head straight to the lift, or pick up a new card at the ticket window.
Are there different prices for adults, youth and children?
No. Multi-Packs are one price for every age category, because they’re offered at a very attractive discount off regular lift ticket prices.
How much do I save?
Multi-Packs are priced at a significant discount compared with buying individual lift tickets, so the more you ski, the more you save.
Can I buy a Multi-Pack as a gift?
Absolutely. Because Multi-Packs can be shared, they make a great gift for the skiers and riders in your life.
What happens if I don’t use all of my tickets before the end of the season?
Multi-Pack tickets are valid only for the season in which they were purchased. Unused tickets expire at the end of that season and do not roll over. Multi-Packs are non-refundable, so be sure to plan ahead and get those turns in while the lifts are spinning!