Lift Ticket & RFID – Frequently Asked Questions
General Lift Ticket Information
Where can I buy lift tickets?
Buy online at calabogie.com or at the Adventure Centre.
To buy and pick up a ticket at Calabogie Peaks, follow these steps:
- Purchase Online: Tickets may be purchased online through the Calabogie Peaks Web Shop
- Create an Account: First-time purchasers need to set up an account. You’ll need to provide your name, date of birth, address, and phone number.
- Add Family or Friends: You can add family members or friends to your account. Each guest must be assigned to a purchase.
- Register Here: Click here to register.
How to Pick Up Your Ticket(s)
- Self-Serve Ticket Kiosks: After purchasing online, you can pick up your Ticket(s) at automated self-serve ticket kiosks located at Base Mountain Lodge to the left of the main entrance. They are in a wooden building with sliding doors.
- What You’ll Need: Bring your confirmation QR code (sent by email) to scan at the kiosk, which will print your RFID card (your day Pass).
You can also purchase your ticket at the Adventure Center. An additional $5 fee applies.
Tip: Always carry your RFID card on the left side of your body, in a secure pocket, and do not punch holes in the card.
What types of lift tickets are available?
We offer full-day, 4-hour, and “Last Run” (after 2 PM) tickets. A lower-priced ticket is also available for the Carpet Lift in the beginner area.
Do children pay for lift tickets?
Yes, at reduced rates.
When can Children begin to use the Chairlift?
Children must be at least 42″ or 107 cm in height to ride the chair and must be accompanied by an adult.
Can tickets sell out?
Yes. On busy weekends and holidays, tickets can sell out. To avoid disappointment, purchase online early.
Are lift ticket prices dynamic?
Ticket prices are usually fixed but may vary by date and demand. Online pricing is typically lower than walk-up rates.
Can I get a refund on my ticket?
Tickets are non-refundable except if the resort closes due to weather or operational issues.
Are tickets transferable?
No. Every ticket is issued on an RFID card for one guest only and cannot be shared or transferred.
What if I lose my ticket?
If your RFID card was registered, we can deactivate it and issue a replacement for a small fee. Visit the Adventure Centre for help.
Axess RFID Lift Ticket Information
What is an RFID ticket?
We use the Axess AG Smart Card system. It’s contactless, so gates read your card automatically for hands-free access.
How do I get my Axess RFID card?
After your online purchase, scan your QR code at a Pick-Up Box or see the ticket window to receive your reusable RFID card.
What is a WTP number?
It’s the 14-digit Web Ticket Purchase number printed on the back of your card. You’ll use it to reload online.
How do I reload my card?
Reload online at calabogie.com
or visit the Adventure Centre for assistance.
How should I carry the RFID card?
Keep it by itself in your left jacket pocket. Don’t store it with phones, wallets, or metal objects that may block the signal.
Does my RFID card expire?
No. The card can be reused every season. Only the lift ticket products loaded onto the card have specific validity dates.
What’s the replacement fee for a lost or damaged card?
A small replacement fee applies. Please visit the Adventure Centre.
Ticketing Programs & Discounts
What are Quad Packs?
Quad Packs include four “any day” lift tickets loaded onto one RFID card. Only one ticket can be used per day. They cannot be split across multiple cards or shared.
Do you offer group or school rates?
Yes. Groups of 20+ and school trips receive preferred pricing. Packages can include lift tickets, rentals, and lessons. One free chaperone per ten students.
Do you offer military or government discounts?
Yes. Active or retired military and government employees receive 15% off lift tickets when purchasing in person with valid ID.
Do you offer adaptive programs?
Yes. Adaptive skiing is available through the Calabogie–NCD Adaptive Snow-Sports program. Please contact the program directly for details.
Do you offer chairlift rides outside ski season?
Yes. Scenic chairlift rides are offered during the Fall Colours event.
Refunds, Weather & Changes
What if lifts close due to weather or maintenance?
If lifts are closed for a full day because of weather or mechanical issues, a credit or replacement ticket may be offered. If closed for less than a day, management will determine what accommodation is appropriate, if any.
What if I’m injured or cannot ski?
Day tickets are non-refundable.
Can I change my ticket date?
Yes, before your original date, for a small fee and subject to any price differences.
Other Common Questions
What happens if the RFID system is temporarily offline?
Don’t worry—lift attendants can manually verify valid tickets and keep lines moving.
Do I need to carry ID on the mountain?
We recommend it, especially if you’re using a discount or picking up tickets in person.
Can I upgrade a day ticket to a season pass?
Yes. You can apply the value of one day ticket toward a season pass upgrade during your visit.
Can I recycle or reuse my RFID card?
Yes! Reusing your card each season reduces waste. You can also return cards to the resort for recycling.
Guest Services & Support
Guest Services is located in the Adventure Centre.
Typical hours: 8:00 AM–4:30 PM (weekdays) and 8:00 AM–5:00 PM (weekends & holidays).
For assistance:
Email [email protected] or call 613-752-2720 x1710.