Lift Tickets, Passes & Essentials
Season Pass FAQs
1. What if I forget my pass?
Visit the Adventure Centre and you will be issued a lift ticket for the day, for a $10 Media Fee. If you forget a second or more times, you need to buy a lIft ticket at the regular price.
2. Can I have my pass mailed to me?
If you reload your RFID card with a Season Pass, you can go directly to the chairlift for your first day of skiing. If you do not yet have an RFID card you can pick it up by scanning your QR code voucher at the Pick Up Box outside the Adventure Centre.
3. How do I get my pass?
Pick up your pass at the Adventure Centre when the season opens in December, or scan your QR code at the outdoor Pick-Up Box.
4. What does RFID mean?
Our lift tickets have been upgraded to RFID technology, which allows you to reuse the same pass year after year and media fee. This aligns with our green goals and loading them online lets you skip the ticket line.
5. When is the Adventure Centre pass office open?
The Adventure Centre is open daily during the ski season, from 9am-4pm. You may purchase your pass anytime online. For questions, please contact [email protected] or 613-752-2720 ext 1710.
6. How is the correct age category determined for my pass?
By the age of the guest at December 31st.
7. When skiing, how should my pass be worn?
RFID Passes are to be worn in your left side pocket, away from phones, keys, wallets and any other RFID cards. You do not need to display your card. Simply ski up to the RFID gates at the chairlift and it will be scanned through your clothing. Hole punches or rings put through RFID cards will damage them and are subject to a $10 replacement fee.
8. What’s your cancellation policy?
Season passes may not be cancelled and are not refundable or transferable. We encourage you to buy season pass insurance to protect your investment. Season Pass Insurance may only be purchased at the time you purchase your pass.
9. What if I damage my pass?
Cracked, broken or damaged passes may be replaced for a $10 media fee– the damaged pass must be surrendered.
10. What if I lose my pass?
If you have lost your pass, contact us immediately at [email protected], call 1-800-669-4861 x 1710 or visit the Adventure Centre in person. The next time you visit we will cancel your old pass and issue you a new RFID card for a $10 Media Fee.
11. I heard of a pass holder who loaned his pass to a friend and got caught. What happens?
Passes are not transferrable. This would be considered “theft of services.” The person who loaned the pass will lose all pass privileges. The person using the pass will pay an administrative fee & the cost of a lift ticket that day.
12. What are the blackout dates for the weekday Pass?
Weekends and Holidays
Christmas & New Year’s Week
Family Day
Ontario March Break
Almost Anytime pass holders can purchase lift tickets on blackout days at a 10% discount.
13. What are the deadlines for purchasing a pass?
There is no deadline. Buy before the winter to get the best prices.
14. What is the expected opening and closing date?
We open the mountain as early as we can and we stay open as long as conditions are favourable. Generally, we are open from the beginning of December to early or mid April.
Season Pass Insurance
Season Pass Insurance
For just $49 per pass, protect your investment when life takes an unexpected turn. Insurance must be purchased at the time of your pass purchase.
Insurance covers:
-Injury, illness, or pregnancy
-Job loss
-Employment relocation (250+ km from the Resort)
Refund Schedule with Insurance
| Date | Refund |
|---|---|
| Before Opening Day | 95% |
| By December 25 | 90% |
| By January 15 | 75% |
| By February 1 | 45% |
| By February 15 | 25% |
| By March 1 | 10% |
To present a claim, email [email protected] with your documentation (e.g., doctor’s note or proof of employment change) and return your pass to the Adventure Centre.
Snow School at Calabogie Peaks
Snow School Important Information
Meeting Location
The ski school’s outside designated area marked by a flag near ticketing.
When to Arrive
Please arrive at least 30 minutes prior to the start of your lesson so you are not rushed booting up and getting your gear on.
If you a renting equipment, please arrive one hour before your lesson.
If you are purchasing rentals, or buying more tickets, we recommend you purchase on line to save time.
Weather
Lessons run in all conditions – mild, cold, snowy, rainy, mixed precipitation. On extra cold days we adapt lessons to keep students moving and take breaks as needed.
Cancellation Policy
We understand that plans can change. Should you need to cancel, please see the Cancellation Policy below:
Non-Refundable 10% processing fee will apply to all refunds.
If you need to cancel – More than 2 weeks in advance you will be charged a $30 cancellation fee and 10% processing fee.
If you need to cancel – Less than 2 week in advance you will be charged a $60 administration fee and 10% processing fee.
We will not reschedule your lesson, you may re-book online at another time if availability permits.
If you do not show for your scheduled lesson, we are not able to offer a refund or reschedule the lesson.
Cancellation fees apply per lesson or program.
Cancellations requests must be in writing and directed to [email protected].
Contact Information
If you have any questions or special requests, contact us at 613 752 2720 x 1710 or via email at [email protected]. Our team is here to ensure you have an exceptional experience.
We look forward to seeing you on the slopes!
Think Snow!
The Calabogie Peaks Resort Team