Job Summary

The Front Desk Agent & Night Auditor is a key member of the Guest Services team, responsible for delivering exceptional customer service to all guests at Calabogie Peaks Hotel. This role includes handling reservations, check-ins, and check-outs, promoting resort amenities, and completing nightly audit processes to ensure accuracy and efficiency in the hotel’s operations. The ideal candidate is flexible, detail-oriented, and thrives in a dynamic environment while maintaining a fun and positive attitude.

Key Responsibilities:

Guest Services:

  • Greet guests warmly and professionally upon arrival, providing exceptional service throughout their stay.
  • Assist guests with reservations for hotel rooms, recreational activities, and other resort
    amenities.
  • Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Respond to inquiries and resolve guest issues promptly and courteously.

Administrative Duties:

  • Run nightly audit reports to reconcile daily transactions, ensuring accuracy and compliance.
  • Perform data entry, maintain guest records, and prepare reports as needed.
  • Answer phones, direct calls, and manage correspondence in a professional manner.

Operations Support:

  • Ensure the lobby and reception areas are clean and welcoming.
  • Perform overnight housekeeping duties including vacuuming, moping dusting etc.
  • Collaborate with team members to support seamless operations across the resort.

Job Requirements:

  • Must be able to work all shifts, including evenings, overnights, weekends, and holidays, with flexibility for short-notice scheduling.
  • Strong customer service orientation with courteous and professional mannerisms.
  • Exceptional problem-solving skills and the ability to think on your feet.
  • Strong oral, written, and phone communication skills.
  • Highly organized with strong administrative and data entry skills.
  • Proficiency in Microsoft Office (Excel, Word) and property management systems.
  • Ability to work independently with minimal supervision while thriving in a team environment.

Physical Requirements:

  • Ability to stand, walk, and remain on feet for extended periods.
  •  Light lifting, up to 25 lbs, may be required.

Why Join Us?

At Calabogie Peaks Hotel, we value our team members as much as our guests. As a Front Desk Agent &
Night Auditor, you’ll play an integral role in shaping the guest experience while enjoying:

  • A supportive team environment.
  • Opportunities for professional growth in a dynamic, upscale resort setting.
  • Competitive compensation and resort perks.

About Calabogie Peaks Hotel:

Located in the beautiful Ottawa Valley, Calabogie Peaks Hotel is part of the Ascend Hotel Collection, offering a unique blend of upscale accommodations and outdoor adventures. Whether guests are enjoying winter sports, hiking trails, or lakefront activities, our resort delivers unforgettable experiences year-round.

APPLY NOW
or email your application to [email protected]