Rental Operations Supervisor

Job Description

  • Manage and oversee all day to day functions of the ski & snowboard rental and repair shop
  • Foster a fun and engaging team environment focused around the customer
  • Provide excellent customer service and create positive memories for the guests

 
Requirements

  • Train rental technician staff
  • Ensure rental team
    • Greet guests as they enter the rental shop
    • Ensure that guests accurately complete rental forms and waivers
    • Find the proper boot fit for each customer to create positive slope experiences
    • Recommend ski/board length and make sure bindings are set correctly for skill level
    • Provide resort information to the guests
    • Check returned rentals for damage
    • Maintain cleanliness of the shop and proper storage of all equipment
    • Provide physical assistance to guests as required
    • Keep nice and neat appearance, clean uniform clean and have good personal hygiene
  • Lead rental department beginning of day huddle meeting
  • Ensure compliance with Rossignol indemnification policies
  • Identify problems and rectify them as soon as possible
  • Responsible for
    • the maintenance, tuning and waxing of the fleet
    • performing required annual ASTM testing
    • maintenance of the shops ski and snowboard equipment (poles, skis, boards and boots)
    • inventory control of the rental equipment using the RTP system
  • Oversee training of all employees on the use of the Resort’s policies and procedures, the GeoAudit POS system, the DIN system, ADP Time and Attendance System, Guest Service Training.
  • Schedule staff per budget guidelines (including split shifts)
  • Review and approve hours in ADP, and assist in resolving any payroll issues
  • Handle and respond to customer complaints
  • Ensure cleanliness of rental area
  • Perform any task outside the normal job parameters that may be required

 

Customer Service Expectations

  • Rental Technicians have significant direct customer contact
  • The Supervisor ensures that the Rental team is courteous, professional & provides superior customer service

Reporting

  • To the Manager Ski Experience

30 Barrett Chute Road Calabogie, Ontario, K0J 1H0 | Toll Free: 1-800-669-4861