Calabogie Peaks Resort Which Way to the Beach

Front of House F&B Manager

Job Description

The Front of House F&B Manager is responsible for the restaurant, bar, cafĂ©, banquets and catering.  They are also responsible for training, motivating and coaching the staff, and monitoring expenses and controlling labor costs.

Manage Operations

  • Understands the importance and impact of F&B on the overall success of the Resort
  • Projects supply needs and inventory (e.g., china, glass, silver, buffet presentations, props).
  • Manages departmental inventories and maintains equipment
  • Uses applications and measurement to manage the liquor, wine & beer inventory
  • Schedules service staff to forecast and service standards
  • Ensure front of house cash and sales receipts are balanced daily
  • Adheres to and reinforces all Resort standards, policies, and procedures.
  • Duty manager shifts and responsibilities (shared with other managers)

Customer Service

  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers servers to provide excellent customer service
  • Ensures servers understand expectations and parameters
  • Strives to improve service performance
  • Emphasizes guest satisfaction and focuses on continuous improvement
  • Reviews comment cards and guest satisfaction results with servers

Lead Server Teams

  • Leads shifts and actively participates in serving guests
  • Sets goals and delegates tasks to improve departmental performance
  • Conducts monthly department meetings with the Banquet team.
  • Acts as a liaison to the kitchen staff

Human Resources Activities

  • Observes server service behaviors and provides feedback
  • Monitors progress and leads discussion with staff each period
  • Participates in the development and implementation of corrective action plans
  • Ensuring servers are smart serve trained and comply with AGCO & Liquor License regulations

30 Barrett Chute Road Calabogie, Ontario, K0J 1H0 | Toll Free: 1-800-669-4861